Ember Bloom — Terms of Service

​

Last Updated: August 2025

​

Welcome to Ember Bloom. By accessing or purchasing from our website (www.emberbloom.ca), you agree to the following Terms of Service. Please read them carefully.

​

1. General

• Ember Bloom is a small-batch candle and wax melt business based in British Columbia, Canada.

• By placing an order with us, you confirm that you are at least 18 years of age or have the consent of a parent or guardian.

• We reserve the right to update, change, or replace any part of these Terms of Service at any time. Updates will be posted on this page with a new “Last Updated” date.

2. Products

• All products are hand-poured in small batches. Slight variations in color, texture, or appearance are normal and part of the handmade process.

• Scent throw and burn time may vary slightly depending on room conditions, care, and use.

3. Orders & Payment

• Orders are processed in the order they are received.

• Payment must be completed at checkout before an order is shipped.

• We accept the payment methods shown at checkout.

4. Shipping

• Orders are shipped within Canada only (unless otherwise stated).

• Shipping times vary by location and carrier. Ember Bloom is not responsible for delays once a package is in transit.

• Customers are responsible for providing accurate shipping information at checkout. We are not liable for lost packages due to incorrect addresses.

5. Returns & Refunds

• Due to the nature of our products, returns are generally not accepted. Please review our Refund Policy below for details.

6. Safety

• Customers are responsible for reading and following the safety instructions provided on our packaging and website.

• Ember Bloom is not liable for damages caused by misuse, unattended burning, or failure to follow safety guidelines.

7. Limitation of Liability

• To the maximum extent permitted by law, Ember Bloom shall not be held liable for any damages arising from the use of our products.

• Our total liability for any claim shall not exceed the purchase price of the product in question.

​

Ember Bloom — Refund Policy

​

Last Updated: August 2026

​

We want you to love your Ember Bloom purchase. If something isn’t right, here’s how we handle it:

1. Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 7 days of delivery at hello@emberbloom.ca. 

• Provide photos of the damaged product and packaging.

• We will offer a replacement or refund depending on the situation.

2. Wrong Item Received

• If we made a mistake with your order, please notify us within 7 days of delivery. We will cover the cost of correcting the issue.

3. General Returns

• Due to the nature of our products (candles and wax melts), we cannot accept returns or exchanges for used or opened items.

• Unused, unopened items may be eligible for return within 14 days of delivery. Customers are responsible for return shipping costs.

4. Refunds

• Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for your bank or credit card company to post the refund.

​