Privacy Policy

Effective Date: August 3rd, 2025.

At Ember Bloom, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you interact with Ember Bloom, we may collect personal information including:

• Name

• Email address

• Shipping and billing address

• Payment information (processed securely through third-party providers)

• Order history and purchase details

We may also collect limited technical information such as IP address, browser type, and website usage through cookies and analytics tools.

How We Use Your Information

Your information is used only for legitimate business purposes, including to:

• Process and fulfill orders

• Communicate with you about your purchase or inquiries

• Provide customer support

• Send marketing communications only if you have opted in

• Improve our website, products, and customer experience

• Detect and prevent fraud or misuse

We do not sell your personal information.

Marketing Communications

If you choose to subscribe to our email or SMS communications, you may receive updates, promotions, or reminders. You can opt out at any time by using the unsubscribe link in our messages or by contacting us directly.

Your consent preferences are respected at all times.

Sharing Your Information

We may share your information with trusted third-party service providers who help us operate our business, such as:

• Payment processors

• Shipping carriers

• Website hosting and e-commerce platforms

• Email or SMS communication services

These partners are only given the information necessary to perform their services and are required to keep your information confidential.

Cookies & Website Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies may be used to:

• Remember items in your shopping cart

• Analyze website traffic and performance

• Send abandoned cart reminders if you have opted in

You can manage or disable cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. While we follow industry-standard security practices, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights (Canada)

As a Canadian business, Ember Bloom follows applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Withdraw consent for marketing communications

To make a request, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

hello@emberbloom.ca
Ember Bloom
Tumbler Ridge, British Columbia, Canada